Currently, public organizations need an analysis of consumer satisfaction to ensure that they are doing the right thing. The position of a state institution is not always easy due to the nature of the client, on the one hand, and the public, on the other. Citizens or consumers have different faces and different roles sometimes they serve consumers, and sometimes they behave like citizens, especially when they have to pay taxes or follow certain rules. This also reflects on the differences between the provision of public and private sector services. In addition, most public sector organizations provide services. Service quality studies in the tourism and hospitality industry are important to identify factors that determine consumer satisfaction or dissatisfaction. This article focuses on the analysis of tourists satisfaction with tourists as a destination and a specific methodology.
by Munkhzul Tuvshinbat | Khash-Erdene Baasanjargal "Consumer Satisfaction Factor in Tourism Sector"
Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-1 , December 2019,
URL: https://www.ijtsrd.com/papers/ijtsrd29714.pdf
Paper URL: https://www.ijtsrd.com/management/marketing/29714/consumer-satisfaction-factor-in-tourism-sector/munkhzul-tuvshinbat
call for paper biological science, ugc approved journals for computer science, biological science journal
No comments:
Post a Comment