International Journal of Trend in Scientific Research and Development

Will a smiling worker make a distinction in a service conveyance, and do men and ladies assess emotional signals differently in a practical service experience setting The literature suggests a supportive emotional presentation of consumer reactions to service experiences, but the effect on these evaluations of sexual orientation gender remains hazy. The main aim of this analysis was to evaluate the interceding effect of customer satisfaction on the relationship between quality of service experience and patient experience loyalty, as well as the directing role of sexual orientation gender in driving such impact. The study was anchored on the service encounter needs theory with literature from preceding studies used to develop a conceptual model and hypotheses which were tested using statistical techniques. The study employed a path modelling analysis approach with a cross sectional research design. Sampling was done via census sampling technique and a sample of 562 hospital out patients from four leading private hospitals in Ghana drawn and used in the study. The results showed that the influence of service encounter quality on patient loyalty was partially mediated by patient satisfaction ß = 0.116 t value = 1.956 p= 0.051 and that there was a direct relationship between service encounter quality and customer satisfaction ß = 0.825 t value = 20.092 p= 0.000 moderated by the gender of the patients ß = 0.300 t value = 4.954 p= 0.000 . Patients expect that a service is performed right without errors the very first time its encountered, therefore, the hospital management must ensure their staff are competent and that other facilities that enhance patients experience during it service delivery do meet the patient’s expectations. It’s recommended that policy makers and management of private hospitals in Ghana should improve on service encounter quality and actively pay attention to patients’ expectations especially with their gender as a factor. Future research can moreover be coordinated at the consideration of other varied components age, education, salary, conjugal status, occupation etc. in one integrated study in an attempt to offer additional enlightenment and explanations in regards to the quality of service encounters, patients’ expectations, perceptions and satisfaction in the hospital sub sector. 

URL: http://www.ijtsrd.com/papers/ijtsrd11617.pdf

Direct Link - http://www.ijtsrd.com/management/relationship-management/11617/impact-of-talent-management-practices-on-employee-retention-with-respect-to-selected-private-hospitals-in-sangli-city/mr-suhas-shankarrao-jadhav

The efficiency or the development of a bank can be plumbed by different measures like deposits, advances, working assets, incomes, expenditures, profits, no of assets, number of accounts and branches etc. The role of employees is also of great signification as each & every expression of a bank is directly affiliated to the attitude, motivation & work civilisation of the employees.

so the parameters which are used to count the efficiency, should also incorporate the performance of their employees. In the current study the employee performance reasoning of selected co.opt bank has been performed on the basis of 2 ratios. a). working funds / employee b). operating profit / employee ratio. In this research article researcher study the employee work productivity of BCC & AJMB bank.

BY Dr. Nitin J. Dhamsaniya | Dr. Achyut C. Patel" A Comparative Study On Employee Productivity Of Amreli Jilla Madhyasth Sahkari Bank And The Baroda Central Cooperative Bank" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-1 | Issue-1 , December 2016,

Papar URL: http://www.ijtsrd.com/papers/ijtsrd59.pdf 

Direct URL: http://www.ijtsrd.com/management/relationship-management/59/a-comparative-study-on-employee-productivity-of-amreli-jilla-madhyasth-sahkari-bank-and-the-baroda-central-cooperative-bank/dr-nitin-j-dhamsaniya

Men and women are equal goes good in education in most part of the country, in other cases it is not at all applicable. many men doesn't know the reason for which their wives are worried or sad too. They think that they are not doing any mistakes. But a small thing may have a major impact on the relationship too. The things which men do unintentionally affect the emotional state of women. There are many issues that create problems in family. Like laziness, immaturity, Social networking and lack to express are some of the problems which men are facing and they are hindering the relationship.

By Dr. Kiruthiga. V" Egalitarianism in Relationship"

Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-1 | Issue-6 , October 2017,

Paper URL: http://www.ijtsrd.com/papers/ijtsrd4600.pdf 

Direct URL: http://www.ijtsrd.com/management/relationship-management/4600/egalitarianism-in-relationship/drkiruthigav