International Journal of Trend in Scientific Research and Development

Salesforce Cloud computing is quickly replacing the traditional model of having software applications installed on on premise hardware, from desktop computers to rooms full of servers, depending on the size of the business. With cloud computing, businesses access applications via the internet. It's called Software as A Service or SaaS . Salesforce is the leader in cloud computing, offering applications for all aspects of your business, including CRM, sales, ERP, customer service, marketing automation, business analytics, mobile application building, and much more. And it all works on the same, connected platform, drawing from the same customer data. The outpatient of most clinics in developing countries are faced with plethora of issues. These include overtime for doctors and nurses during clinic sessions, long waiting time for patients, and peak workloads for counter personnel. The quality of health care delivery has been threatening by overtime and peak work load. This paper focuses on developing a system to improve upon the efficiency and quality of delivering a web based appointment system to reduce waiting time. In this project, a patient appointment and scheduling system is designed using Salesforce Lightning for the frontend, Apex is used to get values from frontend and store in back end cloud storage.