The present research work has the purpose of performing an evaluation of the service process to students in the payment area, for which a study was carried out employing a reliability of 95% with the simulation technique. A descriptive - analytical methodology was developed with a population sample of 68 students. The results obtained helped to measure in the first instance the service process, resulting in a 66.66% integral result; Also applied a study of activities that do not add value, the operating times were readjusted. With these recommendations it was possible to improve productivity to 100% in the process of service to students in the payment area.
By Gonzalez Torres Arturo | Romero Arellano Silvia | Chávez Hernández NoemÃ"Evaluation of the Service Process to Students in the Payment Area Applying Simulation"
Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-1 | Issue-5 , August 2017,
Paper URL: http://www.ijtsrd.com/papers/ijtsrd2224.pdf
Direct URL: http://www.ijtsrd.com/other-scientific-research-area/other/2224/evaluation-of-the-service-process-to-students-in-the-payment-area-applying-simulation/gonzalez-torres-arturo
By Gonzalez Torres Arturo | Romero Arellano Silvia | Chávez Hernández NoemÃ"Evaluation of the Service Process to Students in the Payment Area Applying Simulation"
Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-1 | Issue-5 , August 2017,
Paper URL: http://www.ijtsrd.com/papers/ijtsrd2224.pdf
Direct URL: http://www.ijtsrd.com/other-scientific-research-area/other/2224/evaluation-of-the-service-process-to-students-in-the-payment-area-applying-simulation/gonzalez-torres-arturo
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